Terms & Policies

1. Data Controller

The data controller responsible for your personal data is WebStackWorks, located at Calle del Licenciado Poza 10, 48013 Bilbao, Spain. For any privacy-related inquiries, contact us at [email protected].

2. Data We Collect

We collect information you provide directly, including: name, email address, phone number, project details, and billing information. We also collect standard web analytics data including IP addresses, browser type, and usage patterns through essential cookies.

3. Purpose of Processing

Your data is processed for the following purposes: to deliver and maintain the web development services you have requested, to communicate regarding project updates and support, to process payments and maintain financial records, and to comply with legal obligations under EU data protection law.

4. Legal Basis

We process your data based on: contractual necessity (Article 6(1)(b) GDPR) for service delivery, legitimate interest (Article 6(1)(f) GDPR) for service improvement and security, and your explicit consent (Article 6(1)(a) GDPR) for marketing communications.

5. Data Retention

Personal data is retained for the duration of our business relationship plus five years for financial record-keeping purposes. Analytics data is aggregated and anonymized after 26 months. You may request earlier deletion subject to legal retention requirements.

6. Your Rights

Under the GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. You also have the right to object to processing and to withdraw consent at any time. To exercise these rights, contact [email protected].

7. Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area. In such cases, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Contact

For any questions regarding this Privacy Policy or our data practices, please contact: WebStackWorks, Calle del Licenciado Poza 10, 48013 Bilbao, Spain. Email: [email protected].

1. Acceptance of Terms

By engaging the services of WebStackWorks, located at Calle del Licenciado Poza 10, 48013 Bilbao, Spain, you agree to be bound by these Terms of Service. These terms apply to all web development, consulting, and related services provided by WebStackWorks.

2. Scope of Services

WebStackWorks provides web development, SEO optimization, performance engineering, cross-browser compatibility testing, and related technical services. The specific scope, deliverables, timeline, and pricing for each project are defined in a separate project agreement or statement of work.

3. Payment Terms

Payments are due as specified in the project agreement. A 50% deposit is required before work commences, with the remaining balance due upon project completion. Late payments incur a 1.5% monthly interest charge. All prices are exclusive of applicable taxes.

4. Intellectual Property

Upon full payment, all custom code, designs, and deliverables created specifically for the client are transferred to the client's ownership. WebStackWorks retains the right to use general methodologies, frameworks, and non-proprietary tools developed during the engagement.

5. Project Timeline

Timelines are estimated in good faith and depend on timely client feedback and content delivery. Delays in client-provided materials may extend the project schedule proportionally. WebStackWorks will communicate any timeline changes promptly.

6. Warranty

WebStackWorks warrants that all deliverables will conform to the agreed specifications for a period of 30 days following project delivery. This warranty covers defects in workmanship and does not cover issues arising from third-party modifications, hosting environment changes, or client-initiated code edits.

7. Limitation of Liability

WebStackWorks' total liability shall not exceed the total fees paid for the specific project giving rise to the claim. We shall not be liable for indirect, incidental, or consequential damages including lost profits, data loss, or business interruption.

8. Termination

Either party may terminate a project agreement with 14 days written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. Prepaid fees for uncompleted work will be refunded proportionally.

9. Governing Law

These Terms of Service are governed by the laws of Spain. Any disputes shall be resolved through the courts of Bilbao, Biscay, Spain, unless otherwise agreed in writing.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help us provide a better experience by remembering your preferences and understanding how you use our site.

2. Cookies We Use

Essential Cookies: Required for the website to function properly. These include session management, security tokens, and cookie consent preferences. Without these cookies, the site cannot operate correctly.

Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. This information is used to improve our site performance and content relevance.

3. Third-Party Cookies

Our website may use third-party services that set their own cookies, including Google Analytics for traffic analysis and CDN services for content delivery. These third parties have their own privacy policies governing their use of cookies.

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of the website. You can accept or decline non-essential cookies through our cookie consent banner.

5. Cookie Consent

When you first visit our site, you will be presented with a cookie consent banner. You may accept non-essential cookies or proceed with only essential cookies active. Your consent preference is stored locally and remembered for future visits.

6. Contact

For questions about our Cookie Policy, contact WebStackWorks at [email protected] or visit us at Calle del Licenciado Poza 10, 48013 Bilbao, Spain.

1. Eligibility

WebStackWorks, located at Calle del Licenciado Poza 10, 48013 Bilbao, Spain, offers refunds under the conditions outlined in this policy. Refund requests must be submitted in writing to [email protected] within the specified timeframes.

2. Deposit Refunds

The initial 50% deposit is fully refundable if canceled before work has commenced. Once work has begun, the deposit is non-refundable as it covers project setup, resource allocation, and initial development milestones.

3. Milestone-Based Refunds

For projects with milestone-based payments, refunds are calculated based on uncompleted milestones. Completed milestones are non-refundable. If a project is terminated mid-milestone, a proportional refund may be issued based on the percentage of work remaining.

4. Defective Deliverables

If deliverables do not conform to the agreed specifications and WebStackWorks is unable to resolve the issue within a reasonable timeframe (up to 30 days), the client is entitled to a full refund for the non-conforming portion of the project.

5. Refund Processing

Approved refunds are processed within 14 business days using the original payment method. If the original method is unavailable, an alternative arrangement will be discussed. Refund confirmation will be sent via email.

6. Non-Refundable Items

The following are non-refundable: completed and approved milestones, third-party licenses or subscriptions purchased on the client's behalf, domain registration fees, hosting setup fees, and consulting hours already delivered.

7. Dispute Resolution

If a refund request is denied and the client disagrees, the dispute shall be resolved through mediation in Bilbao, Spain, before pursuing any legal remedies. Both parties agree to attempt good-faith resolution prior to escalation.

8. Contact

To request a refund or ask questions about this policy, contact WebStackWorks at [email protected] or visit us at Calle del Licenciado Poza 10, 48013 Bilbao, Spain.